Purchase rules

1. CONCEPTS

1.1 The Seller - UAB Limarto LT, registered office address Kolektyvo st. 15, Vilnius, legal entity code 303189032, VAT payer code LT100008206019. The contact information of the Seller is provided in the "Shop" section.

1.2 E-shop - the e-shop located on the website www.snyks.com

1.3 Buyer - a person who orders or purchases goods in the Online Shop.

1.4 Business Day - means every day of the week, except Saturday and Sunday and public holidays, which are declared as non-working days in accordance with the legislation of the Republic of Lithuania.

1.5 Personal Data - the Customer's data specified in the Privacy Policy.

1.6 Privacy Policy - a document approved by the Seller, which provides the main provisions regarding the collection, storage, processing and retention of Personal Data and other related aspects when using this e-shop.

1.7 Terms and Conditions - these Purchase rules, which describe the provisions relating to the purchase of goods in the Online Shop.

1.8 Account - the result of the Customer's registration in the Online Shop, which creates a repository where the personal data and order data provided by the Customer in the Online Shop are stored.

 

2. GENERAL PROVISIONS

2.1 These Terms and Conditions are a legal document to which both the Buyer and the Seller must adhere. The Terms and Conditions shall provide for the rights and obligations of the Buyer and the Seller, other terms and conditions of the contract of sale and the provisions relating to the purchase in the Online Shop. We recommend that you read the Terms and Conditions and the Privacy Policy carefully and make sure that you have understood them before ordering goods from the Online Shop. If you do not agree with the provisions of the Terms and Conditions and/or the Privacy Policy, you should not use the Online Shop.

2.2 To make a purchase from the Online Shop you have the right to:

- Natural persons of legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by court order;

- minors between the ages of 14 and 18 with the consent of their parents or guardians, unless they are self-sufficient in terms of income;

- legal persons acting through authorised representatives;

- authorised representatives of all the persons referred to above.

2.3 By placing an order in this Online Shop, the Buyer confirms that he/she is entitled to purchase goods in the Online Shop.

2.4 In order to confirm the correctness of the data provided at the time of registration of the Account in the Online Shop, the Buyer shall be sent an e-mail requesting confirmation of the data provided.

2.5 In the Online Shop, the contract of sale shall be deemed to have been concluded from the moment when the Buyer, having read the Terms and Conditions, places an order for the product(s) and pays for it, unless the Buyer chooses to pay for the goods upon collection. If payment on collection is chosen, the contract of sale shall be deemed to have been concluded from the moment the Buyer, having read the Terms and Conditions, places an order for the item(s). If the Buyer chooses to pay for the goods at the time of placing the order, the order shall commence after the money has been credited to the Seller's bank account.

2.6 The search results of the e-shop for the Buyer's query shall be based on the following criteria:

- the period of time during which the product is offered for purchase in the Online Shop (newness);

- price;

- whether the product falls into a sale category;

- relevance (seasonality or other criteria).

2.7 The Buyer can choose the settings for filtering the products in the Online Shop - the products can be filtered by brand, gender, price, product type, colour and size. The Buyer may also select one of the criteria for determining the ranking of the products (newness, decreasing price, increasing price, discount amount). The Online Shop does not sort or rank Goods on the basis of advertisements paid for by the suppliers of the Goods or other interested third parties. Nor does the Online Shop contain any personalisation of prices, and all prices (excluding delivery costs) displayed in the Online Shop are the same for all Customers.

 

3. RIGHTS AND OBLIGATIONS OF THE BUYER

3.1.The right to withdraw from the contract of sale.

The Buyer has the right to withdraw from the contract within 14 days without giving any reason when buying as a consumer. The withdrawal period shall expire 14 days after the date on which the Buyer, or a third party indicated by the Buyer, placed the order in the online shop, but at least 14 days after the physical possession of the goods has been acquired or, if the order contained more than one item and they were delivered separately, at least 14 days after the Buyer, or a third party indicated by the Buyer, other than the carrier, has acquired physical possession of the last item.

In order to exercise the right of withdrawal, the Buyer must complete a return request by logging into his/her Account and submitting the return information in the "My Orders" section. If the Buyer has purchased the product without registering an Account, the Buyer must complete the return request and provide the return information by accessing his/her order via the link sent to the Buyer in the order confirmation email. If the Buyer decides to exercise the right to withdraw from the contract of sale and sends the goods to the Seller, the Seller shall accept the return of the goods (if the goods are in good order, complete and unworn) no later than within 5 working days from the moment the goods arrive in order in the warehouse of the online shop, or rejects (if the goods are not complete, obviously worn, soiled or otherwise undamaged) the return request and, if the return request is accepted, shall immediately initiate a refund of the money received for the item(s), excluding the cost of delivery. The crediting of the money to the Buyer's account depends on the Buyer's bank or method of payment and may take up to 5 working days. In the event of return of the goods in a manner other than as specified in Clause 3.5 of the Terms and Conditions, the direct costs of return shall be borne by the Buyer. Refunds shall be made by the same payment method used by the Buyer for the original payment transaction, with the funds being returned to the Buyer's account from which the goods were paid for. The Seller shall not be liable for any failure or delay in making a transfer for returned goods if the Buyer incorrectly provides the details required for the return. The Buyer shall immediately and in any case not later than within 14 days from the date of submitting a request to the Seller to withdraw from the contract of sale of goods, send the goods back to the Seller or return them to the SNYKS store, at the following address - Kolektyvo st. 15 Vilnius.

The Seller has the right not to proceed with the refund procedure until he has received the returned goods. The Buyer shall be liable for any depreciation in the value of the goods due to poor packaging of the goods at the time of return or improper storage conditions.

3.2 Conditions for the return of Goods under Clause 3.1 of the Conditions.

The Buyer may exercise the right referred to in Clause 3.1 of the Conditions only if all the following conditions are met:

- the goods have not been damaged or substantially altered in appearance.

- the goods have not been worn/used and their usable qualities are preserved.

- the product has all the labels, protective packaging, etc. that were intact and uncut at the time of purchase, both inside and outside, and the product is in its original packaging. If the removal of the label is necessary to inspect the goods, the Buyer must inform the Seller and only after obtaining permission to remove the labels that interfere with the examination or inspection. The Seller has the right not to accept goods without labels if it can prove that this has not been agreed with the Seller and that this incurs additional costs (for the production, approval, affixing, etc. of a new label), or that the removal of such labels is not reversible and that the goods have lost their originality.

The Buyer shall not have the right to withdraw from the Contract, in accordance with the procedure set out in point 3.1 of the Regulations, and to return goods which have been unpacked after delivery/collection and which are unsuitable for return in accordance with the Government of the Republic of Lithuania Resolution on the Rules of Retail Trade, which provides for a list of non-returnable goods (for example, electrical equipment, toys, furniture, cosmetics, books, underwear, etc.). Goods on this list may only be returned if the seller agrees that they are of satisfactory quality. For distance purchases, the list of non-returnable goods is set out in the Civil Code of the Republic of Lithuania (e.g., perishable goods, goods made to individual order and/or measurements, unpacked personal hygiene products, etc.)

3.3. Product exchange

If the goods purchased by the Buyer are not of the correct size, the Buyer may return the purchased goods for a refund and order the correct size of the goods, except for the goods specified by law, which the Buyer is not entitled to exchange (return).

3.4 Methods of returning goods

3.4.1. In Lithuania, the Buyer may return the Goods he wishes to return, and which comply with the requirements of Clauses 3.1 and 3.2 of these Regulations free of charge:

- SNYKS store, address - Kolektyvo st. 15, 08314 Vilnius, Lithuania.

- via the DPD parcel self-service terminal, by filling in the return request form and obtaining a return code.

3.4.2. The Buyer from abroad may return the Goods that he wishes to return and that meet the requirements of Clauses 3.1 and 3.2 of these Rules:

- to the SNYKS store, at the following address - Kolektyvo st. 15, 08314 Vilnius, Lithuania.

However, The Seller currently do not cover the cost of returns for our International Customers. Therefore, you can use your local postal service or a courier to send the item back to the SNYKS store.

3.5 Right to return faulty goods

In case of purchase of a defective product or in case of any changes in the quality of the product, the Buyer has the right to contact the Seller within a period of 2 years from the date of delivery of the product, using the contact details indicated in the contact section of the online shop, and to demand:

- to remedy the defects in the goods (repair if possible).

- to replace the defective product with a product of suitable quality.

- reduce the price of the goods.

- accept the goods and refund the price paid.

The Buyer must provide the following details when making the request:

- contact details (name, surname, telephone number and email address).

- date of purchase and order number.

- the reason for the request and, where possible, photographs if the quality defects are visible to the naked eye.

Upon receipt of a complaint about faulty goods, the Seller shall contact the Buyer within 1-2 working days and, in accordance with the information and requests provided, inform the Buyer of the further course of action:

- if the goods are new (unworn/uncollected) and the return period has not elapsed for 14 days from the date of purchase and the request is to return the goods or replace them with a new quality product, the return shall be carried out by the Customer in the usual manner as described in Clauses 3.1 and 3.2 of these Rules, except that the reason for the return must be noted in the return request as "Defective Goods", and the defect observed must be noted in the comments, as well as the desired request.

- If the goods are not new (used/worn) and the 2-year factory warranty period has not expired, the Buyer must contact the Seller by e-mail and, upon receipt of the defect certificate from the Seller, fill it in and deliver/send it together with the defective goods to the Seller, via a parcel terminal or a courier service suitable for the Buyer, to SNYKS shop, Kolektyvo st. 15, 08314 Vilnius, Lithuania.

Upon receipt of the item(s), the Seller will carefully inspect the item(s) and will inform the Buyer by email no later than 14 calendar days from the receipt of the item(s) whether one of the Buyer's requests will be fulfilled:

- if the Buyer's request is considered reasonable after examination, the Seller will immediately exchange or refund the goods or any other request.

- if the request is deemed unreasonable, the Seller will return the goods to the Buyer at the location specified by the Buyer with a reply.

All disputes, claims and/or disagreements arising in connection with orders shall be settled by negotiation. If an agreement cannot be reached by negotiation, disputes shall be settled in accordance with the procedure established by the legislation of the Republic of Lithuania.

If the Buyer requests a refund and such request is justified, the Buyer shall be refunded the full amount paid for the goods, excluding delivery/shipping costs. The refund shall be made in the same manner as the Buyer chose when purchasing the product.

3.6 The Buyer undertakes to protect and not to disclose to any third party the Account login details. The Buyer is responsible for the preservation of the Account login data provided to him/her, as well as for any actions (data transfer, orders placed, user comments, etc.) that are carried out in the Online Shop after logging in to the Account, and the consequences thereof. If the Buyer loses the login details to the Account, he/she must immediately inform the Seller by calling the telephone number or e-mail address indicated in the "Shop" section.

3.7 The Buyer is responsible for ensuring that the Buyer's data provided in the Online Shop is accurate, correct and complete. If the data provided by the Buyer in the Online Shop changes, the Buyer must update it in the "My Account" section or by notifying the Buyer by phone or by e-mail to the address indicated in the "Shop" section. In no event shall the Seller be liable for damages suffered by the Buyer and/or third parties as a result of the Buyer's provision of incorrect and/or incomplete personal data, or failure to amend and update the data after the change. If the Buyer provides Personal Data of third parties when using the Online Shop, the Buyer is solely responsible for the lawfulness of the provision and use of such data.

3.8 In case of disputes regarding the goods purchased in the Online Shop and if the Buyer does not reach an agreement with the Seller, the Buyer has the possibility to submit a request/complaint to the Lithuanian State Consumer Rights Protection Authority (website www.vvtat.lt) or its territorial units in the counties or to fill out a request form on the Electronic Dispute Resolution platform at ec.europa.eur/odr/

 

4. RIGHTS AND OBLIGATIONS OF THE SELLER

4.1 The Seller undertakes to make available the services of the Online Shop, the conditions of operation of which are set out in these Terms and Conditions and in the other terms and conditions published on the Online Shop.

4.2 If the Buyer places and pays for an order, but the Seller is unable to contact the Buyer within 3 working days after the order has been prepared or delivered, the Buyer's order shall be cancelled, and the Buyer's money refunded.

4.3 The Seller undertakes to deliver the goods purchased by the Buyer by the method of delivery chosen by the Buyer in accordance with the terms and conditions set out in the Conditions.

4.4 The Seller reserves the right to remove any item from the Online Shop and to remove or change any information on the Online Shop at any time.

4.5 The Seller shall use its best efforts to fulfil each Buyer's order, however, exceptional circumstances may arise which make it necessary to refuse dispatch of the order, even if the Buyer has received a confirmation of order fulfilment (e.g., the Buyer's order is found during the fulfilment of the order to be of low quality, incomplete, missing, etc.).

4.6 If the Buyer decides to withdraw from the Purchase and Sale Agreement and notifies the Seller in accordance with the procedure set out in Section 3 of the Terms and Conditions, the Seller shall refund the amount paid by the Buyer in accordance with the procedure set out in Section 3 of the Terms and Conditions.

4.7 If the Buyer uses the Online Shop in violation of these Terms and Conditions, threatens or causes damage to the Seller, other Buyers or third parties, to the stability or security of the Online Shop, or otherwise violates the legislation of the Republic of Lithuania, the Seller shall have the right to restrict the Buyer's use of the Online Shop or to terminate the Buyer's Account, without any notice.

4.8 If the Online Shop contains links to other websites and third-party information, the said links are provided for informational purposes only and the Seller has no control over these websites, regardless of their content or information. Therefore, the Seller accepts no liability for any loss or damage arising from their use.

 

5. PRICE OF THE PRODUCT AND HOW TO ORDER

5.1 The price of the Goods as set out in the Online Shop at the time of placing an order is final and is valid for both the Buyer and the Seller. Prices are subject to change at any time, but price changes will not affect orders for which the Seller has sent an order confirmation. Prices in the Online Shop are quoted in Euros and include VAT. The price of the product does not include delivery costs as provided for in these Terms and Conditions.

5.2 The Buyer may order and purchase goods in the Online Shop in one of the following ways:

- by registering on the Online Shop and creating an Account, providing the mandatory data during registration. The Buyer can log in to his Account by entering the e-mail address provided during registration and the password devised by the Buyer.

- without registering an Account in the Online Shop. In this case, the Buyer must provide his/her name, surname, e-mail address, telephone number and delivery address information.

5.3 Confirmation of the order will be provided to the Buyer at the Buyer's e-mail address provided at the time of order confirmation.

 

6. PAYMENT FOR GOODS

6.1 You may pay for goods purchased in the Online Shop:

- BANK PAYMENT, which is a payment using the e-banking system. If you choose this method, payment will be made immediately at the checkout through a secure licensed payment collection system - KLIX. By clicking on the logo of the desired bank, you will be redirected to the electronic system of the chosen bank with all the order information. KLIX is a secure bank payment initiator providing a service in accordance with the European Union Directive 2007/64/EC Payment Services Directive (PSD 1).

- VISA, MASTERCARD CARDS - this is a payment with the possibility to pay with VISA and Mastercard cards using the secure licensed KLIX payment system. If you choose this method, payment will be made immediately at the checkout. The KLIX card payment system complies with the requirements of the Industry Data Security Standard (PCI DSS).

- GOOGLE PAY and APPLE PAY are payments made using your Apple or Google Pay account. If you choose this method, payment will be processed immediately at the checkout.

- PAYMENT AT SNYKS store (Kolektyvo st. 15, 08314 Vilnius, Lithuania) - this is a delayed payment until you collect the ordered goods at SNYKS store. If you choose this payment method, you will not pay at checkout, but at the time of collecting the goods. Payment can be made in cash and by bank card.

6.2 The Buyer, having chosen the prepayment method, undertakes to pay for the goods immediately. Only after the Buyer has paid for the order will an order for the goods be formed.

6.3 At the time of ordering, the Buyer's card shall be authorized in order to ensure that there are sufficient funds on the payment card for the payment transaction.

6.4 By clicking on the "Pay" button at the time of order confirmation, the Buyer confirms that the payment card is his/her own.

6.5 Payment cards are verified and authorized by the issuer of the payment card, but if the issuer does not authorize payments, the Seller shall not be liable for any delay or failure in payment.

6.6 The Buyer agrees that the Seller will submit the invoice in electronic form.

 

7. DELIVERY AND COLLECTION

7.1 When purchasing goods in the Online Shop, the Buyer shall choose the method of delivery and provide the exact delivery address.

7.2 The Buyer undertakes to collect the goods himself. If he/she is unable to accept the goods himself/herself and the goods have been delivered to the address indicated and, according to the data provided by the Buyer, have been handed over to the persons indicated by the Buyer or left at the place indicated by the Buyer, the Buyer shall not be entitled to make any claim for loss of the goods against the Seller.

7.3 The goods offered in this Online Shop may be delivered worldwide.

7.4 Delivery methods, terms and prices:

- Collect the goods at the SNYKS shop is free of charge. The lead time depends on which SNYKS warehouse the goods are in and usually takes 2-3 working days.

- Delivery in Lithuania. Goods are prepared within 1-2 working days, after preparation they are delivered within 1-2 working days.

VENIPAK parcel terminal	€2.00
DPD parcel terminal	€2.50
OMNIVA parcel terminal	€4.00
VENIPAK courier	€3.50
DPD courier	€4.00
DPD courier (Curonian Spit)	€22.00

VENIPAK parcel terminal	€3.00
OMNIVA parcel terminal	€6.00 - €7.00
VENIPAK, DPD couriers	from €6.00

VENIPAK parcel terminal	€4.00
OMNIVA parcel terminal	€9.00 - €10.00
VENIPAK, DPD couriers	from €9.00

International VENIPAK courier	from €6.00
International DPD courier	from €8.00
International courier	from €5.00

7.6 The exact amount of the delivery charge shall be indicated to the Buyer in the Online Shop before the order is confirmed. The amount of the delivery charge will not be changed after confirmation of the order.

7.7 Delivery times are given under delivery methods. They are provisional and may vary depending on the chosen carrier and other factors.

7.8 The Seller shall be exempt from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer's fault or due to circumstances beyond the Seller's control.

7.9 After collecting the Goods from the self-service terminals or otherwise receiving the Goods, the Buyer must check the condition of the consignment (in particular, whether the outer packaging is intact), as well as the quality and integrity of the goods inside the consignment. If the Buyer notices any damage, defects or other inconsistencies in the outer packaging of the consignment or in the goods, the Buyer must inform the Seller immediately.

7.10 The characteristics of all goods for sale shall be specified in the description attached to each product in the Online Shop. The images of the goods in the Online Shop are for illustrative purposes only. The Seller makes every effort to display the colors of the Goods as accurately as possible, but the Seller cannot guarantee that the display of the Buyer's device will accurately reflect the colors of the Goods, and the Buyer should consider that the Goods may vary slightly from the images shown.

7.11. Goods ordered with a pick-up option at a SNYKS shop must be picked up within 3 working days. Failure to collect the goods within this period will result in cancellation of the order.

 

8. PROCESSING OF PERSONAL DATA

The personal data provided by the Customer shall be processed in accordance with the procedure and under the conditions set out in the Privacy Policy.

 

9. FINAL PROVISIONS

9.1 The Seller has the right to change, amend or supplement these Terms and Conditions and other documents related to these Terms and Conditions for important reasons (changes in legislation, changes in the provision of services, etc.). Amendments to the Terms and Conditions shall enter into force after the date of their publication in the Online Shop and shall apply only to orders placed by the Buyer after the amendment to the Terms and Conditions. The Seller will inform the Buyer of the changes to the Terms and Conditions in one or more of the following ways: by e-mail, by providing information in the Buyer's account or in the Online Shop. If the Buyer uses the Online Shop in any way after the announcement of the amendments to the Terms and Conditions, the Buyer shall be deemed to have accepted all amendments to the Terms and Conditions.

9.2 These Rules were updated on 13 March 2025.

9.3 The Parties shall be excused from the performance of their obligations under these Terms and Conditions if they cannot be performed due to unforeseen circumstances beyond the control of the Parties, as provided for in the Rules on Exemption from Liability in the Event of Force Majeure and other legal acts of the Republic of Lithuania approved by the Government of the Republic of Lithuania by its Resolution No. 840 of 15 July 1996.

9.4 All copyrights and other intellectual property rights to the textual or graphic content of the Online Shop belong to the Seller or to the third party providing the content. It is forbidden to use or distribute the content of the Online Shop without the written consent of the Seller.

9.5 The Seller assumes no risk and is unconditionally exempt from liability if the Buyer has not fully read these Terms and Conditions, although he has been given the opportunity to do so.

9.6 The law of the Republic of Lithuania shall apply to relations arising under these Terms and Conditions. Any disagreements arising out of the application of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.

9.7 Persons using this Online Shop agree that most of the communication with the Seller will be conducted electronically. The Seller will contact the Buyer by e-mail or by providing information by posting it on the Online Shop. The Buyer shall send all notifications and questions by e-mail or by contacting the telephone number indicated in the "Shop" section of the Online Shop.

 

CHANGES AND VALIDITY OF THE PURCHASE RULES

We reserve the right to change the Purchase Terms. Notice of changes or additions will be published on the Website.

The new Purchase Rules will come into force on 13-03-2025.